Unable to activate my account

Hi,

I reinstalled windows on my pc and now unable to activate my alk account, it shows 3 red dots when i enter my serial number.

i will appreciate it if you can help me solve this problem.

awiting you reply.

Jonathan Ferrera

Same here - - reinstalled OS X on my iMac only to find that I couldn’t re-activate ALK with my purchased key - showing the same 3 red dots - please advise, thank you.

Solution is here : Activation Issues