I've noticed lately that responses from Zen have been slow to arrive here, and am thinking that there seems to be issues in advancing the feature set or increasing stability etc. I have great goodwill for this software, and don't want to sow any negative impressions. But I read of problems and feature requests, that don't seem to get much response, and I worry if I should be investing time in ALK over other (less capable) tools.
I know that bug reports and issues are meant to be emailed rather put on the forum now. I seem to remember it was a forum category. I sent one about a month ago but got no response.
Regarding forum communication, the leader i would say would be the u-he (plug in instruments & FX), forum on KVR. They get as much user support from their open and honest communication as through their excellent products, even when the news given is not what people want to hear. Take a look at their forum on KVR and you'll see what I mean. https://www.kvraudio.com/forum/viewforum.php?f=31
Personally I'm still finding some instability and general weirdness (on Mac), and have been waiting for set lists as for me to able to use ALK live. I would like to know some kind of road map, as to whether I have to wait 1 month, 6 months, a year.... I have no idea but it's been promised since the beginning, pretty much. The visual metronome was a great surprise arrival recently, so kudos for that. But if I'd known beforehand that it was near I wouldn't have spent so much time dreaming up workarounds for establishing the beat without a count in, which is what I'd been doing for ages!
In the absence of communication my mind jumps to all sorts of possibilities, from what happened with Camel audio (!) to ... well maybe a fantastic update is just around the corner. I suspect Windows issues are taking time to fix, or maybe the long promised (in the early days at least) IOS version is brewing, I won't go on because its probably counter productive. And I know in business some things have to be kept close to the chest. But the balance has maybe swung too far this way?
So, in a nutshell, how are things at Zenland?
Are any other people having the same concerns as me?
(And, uh, when will setlists arrive approx? )
(And can I PLEASE have the option to record with auditioning turned off reinstated!)